Something not working the way you expect? Find your problem below. Most have a quick fix. If yours isn't here, email support@phluffle.com and tell us what you were doing and what you saw.
Building and prompts
A generation is taking a long time
Most prototypes take 30 to 90 seconds; big ones and Agent mode can take longer. You can leave the page and it keeps going. To give up on it, click Stop; you only pay for what was written so far.
Anything still running after 15 minutes is marked as failed. Failed generations are free, and you can click Try again.
It says "That didn't work."
The generation failed, and you weren't charged. Click Try again to run the same prompt again. If it fails more than once, try switching to a different model, or make the prompt smaller. See Versions, restore and retry.
I'm out of credits
You need at least 5 credits to start a generation. Click Get more to buy a credit pack or Go Pro. See Plans and credits.
On a team prototype, credits come from the team's shared pool. The team owner can buy credits for everyone, and any member can move their own credits in from the workspace page. See Teams.
Hand edits with Visual Edit never need credits.
The prompt box says "Phluffle is working…"
Each prototype builds one version at a time. Wait for the current one to finish, then prompt again. If you didn't start anything, a teammate may be building a version right now.
The Edit button is greyed out
Visual Edit only works on the current, finished version. If you're looking at an older version, restore it first. If a version is still building, wait for it to finish.
The Canvas button is greyed out
The version you're viewing has no screens yet, so there's nothing to lay out. Open a finished version with screens. See The Canvas.
Sharing and invitations
My share link isn't loading
A share link shows the current version. If the current version failed or is still building, there's nothing to show yet. Restore a finished version or wait for the build to finish.
If you turned the link off and on again, it has a new address; the old one no longer works. Send people the new link. See Share links and inviting people.
An invitation isn't working
- Sign in, or sign up, with the exact email address the invitation was sent to.
- Invitations last 14 days. If it has expired, ask for a new one.
Signing in
I can't find the verification email
The link works for 60 minutes. Check your spam or promotions folder, or click Send a new link. If you typed the wrong address, click Wrong email? Change it.
It says "This account signs in with Google" (or GitHub)
Your account has no password yet. Log in with Google or GitHub, then set a password in Settings → Account if you want one. See Your account and signing in.
It says "Too many attempts"
After 5 wrong passwords, wait 60 seconds and try again.
Live apps and domains
My live app looks different from the editor
In the live app's SEO settings, turn off Compiled styles. It makes pages load faster, but if something on the live app looks off, turning it off is the first thing to try. See SEO Optimizer.
My domain is stuck on "Waiting for DNS"
- Check the record values at your domain provider match exactly what Phluffle shows.
- Use a CNAME record for a subdomain (like
wwworapp) and an A record for the root domain. - Remove any older records for the same name that point somewhere else.
- DNS changes can take a few minutes to a few hours. Click Check now to check again.
See Custom domains.
Data I add in the editor disappears when I reload
That's expected. In the editor and on share links, prototypes use pretend data that resets. Real, saved data only exists on the live app. See App data.
GitHub and coding agents
"That GitHub account signs in to another Phluffle account"
One GitHub account can belong to only one Phluffle account. Use a different GitHub account, or sign in to Phluffle with that one. See Push to GitHub.
My coding agent says the token is invalid
The token was revoked or copied wrong. Create a new one in Settings → Connections → Coding agents and update your agent's setup. See Connect coding agents.
My agent says "The prototype is on vN now"
Someone saved a newer version since your agent last read it. Ask your agent to read the prototype again, reapply its change and save.
My agent says connecting coding agents is part of Phluffle Pro
Without Pro, agents can only list your prototypes. Go Pro in Settings → Plan & credits to read and save.
Still stuck?
Email support@phluffle.com from your account email. Include the prototype name and what you saw, and we'll help.